Complaint Policy

Bray Dental Practice Complaint Policy

This practice seeks to provide quality care for all its patients and to provide a safe and supportive environment for our team.

If you have a concern or complaint you should raise the matter with the Complaint Manager:Ms Katie Kazeroni who will undertake the initial investigations in strict confidence. Any concern raised in this way will be taken seriously and you will be treated courteously and sympathetically. The practice Manager can be contacted via telephone, mail or email.

If you are still unhappy about the response you may contact the principal Dr Dharmesh Patel to review the case. He can be contacted on the above address or telephone number.

If you still feel unsatisfied with the response you have received from us you may wish to contact:


To complain about NHS services in England you can:

  • Call the Parliamentary Health Ombudsman Helpline on 0345 015 4033 from 8:30am to 5:30pm, Monday to Friday, except bank holidays.
  • or  visit  for more details.



Dental Complaints Service
Stephenson House
2 Cherry Orchard Road

TEL:020 8253 0800 (Monday to Friday 9am to 5pm)


Contact Us
Bray dental practice
(Swiss Cottage/Belsize Park):
4 Bray Tower,
Adelaide Road,
London, NW3 3JX

Nearest underground stations are Swiss Cottage (Jubilee Line) and Chalk Farm (Northern Line) - access to Bray Dental from Adelaide Road (opposite Co-op) and Fellows Road.

Tel: 020 7722 6000
Bray dental opening hours
Mon - 9:00am - 7:00pm
Tues 9:00am - 5:30pm
Weds - 9am - 7pm
Thurs 9 am - 5:30pm
Fri 9am - 5:30pm
Sat 9am - 1:30pm
(late visits on Mon and Wed)
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